Welcome to Specialist Services Training Solutions Ltd

'Providing Specialist Clinical Services and training in the areas of Health, Education and Social Care'

About Us

Company History

Over thirty-five years clinical experience working within challenging behaviour services and the training of physical interventions.

 Specialist Services Training Solutions Ltd.’s training in; ‘The Prevention and Therapeutic Management of Challenging Behaviour which can culminate in Violence and Aggression’ is a training system developed in the 1990’s. This original method of training was developed and produced by the director of the company and his colleagues, who were employed by Cardiff and the Vale NHS Trust. The training system encompassed non-aversive, least restrictive physical intervention workshops and was supported by a Training manual entitled ‘Preventing and Responding to Aggressive Behaviour’ and received a National Training award in 1997. Specialist Services Training Solutions Ltd has further developed the aforementioned training system in line with best practice and evidenced based research. The emphasis of our training is the continued promotion of Positive Behavioural Support, ensuring positive outcomes for individuals with behaviours that challenge, and the reduction of challenging behaviour / violence & aggression; allied to the protection of staff supporting them.  

 Our training is accredited by the British Institute of Learning Disabilities (BILD), and we are also a quality award centre with the Institute of Conflict Management (ICM). We are committed to the BILD code of conduct and a non-aversive, least restrictive approach to Physical Interventions and also adhere to the Institute of Conflict Management Code of Practice. Specialist Services Training Solutions courses are CPD certificated by, The CPD Certification Service, the leading independent CPD accreditation institution in the UK.     

Specialist Team

Our staff have extensive experience in supporting people with challenging behaviours which can culminate in violence & aggression. This experience is in direct support, management, clinical leadership, training and academia, and spans services for people with intellectual disabilities, autism, mental health, acquired brain injury, dementia and education. The team comprises of Behavioural Specialists, Cognitive Behavioural Therapists, Psychologists, Nurses and Teachers.   

Mission Statement

Our aim is to provide high-quality training and consultancy for families and organisations supporting people with complex behavioural challenges / violence & aggression. We aim to deliver person-centred, socially valid, positive behavioural approaches to the prevention and safe management of difficult behaviours. Working in partnership with referring agencies, we strive to improve the quality of life of service users and to reduce the use of restrictive practices.  



  Specialist Services Training Solutions Ltd is a BILD accredited organisation. Allied to this the Director John Hadley is referenced and acknowledged in the following BILD publications; Physical Interventions A Policy Framework (1997). Training Carers in Physical Interventions: Research towards evidence-based practice (2001). Ethical Approaches to Physical Interventions: Responding to Challenging Behaviour in People with Intellectual Disabilities (2002). Physical Interventions and the Law (2004). Reducing the use of restrictive practices with people who have intellectual disabilities (2011). 

John also consulted on the preparation and development of the first ‘Code of Practice for Trainers in the field of Physical Interventions’.   

Accreditation a sign of quality and commitment

  It has been acknowledged in the department of health’s Positive and Proactive Care: reducing the need for restrictive interventions policy  'There are no universally accepted standards for the use of physical restraint although both the British Institute of Learning Disabilities (BILD) and the Institute of Conflict Management (ICM) offer voluntary quality accreditation schemes. Over the last decade BILD have produced a range of publications and materials in relation to positive behavioural support and physical interventions'.   



Specialist Services Training Solutions Ltd has been awarded Quality Award Centre Statues by The Institute of Conflict Management (ICM) and have been members for over eleven years.  

CPD Opportunities

  Specialist Services Training Solutions Ltd is a certified provider of CPD courses and an activate member of ‘The CPD Certification Service’. The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides support, advice and recognised independent CPD accreditation compatible with global CPD principles.   

The Restraint Reduction NetworkTM (RRN)


  Specialist Services Training Solutions are committed to restraint reduction and continue to pledge their support to the RRN.   

The Restraint Reduction NetworkTM (RRN) is an independent network which brings together committed organisations providing education, health and social care services for people who may challenge. The network has an ambitious vision to deliver restraint-free care and support and make a real difference in the lives of people who use services.    

Evidence Based Knowledge

  Biomechanics is the science concerned with the internal and external forces acting on the human body and the effects produced by these forces; which is fundamental within the use of all physical skills and the use of physical interventions. All Specialist Services Training Solutions staff have study Biomechanics via NESTA, Biomechanics Specialist Program.   

Contact Us

Specialist Services Training Solutions Ltd

Celtic House Caxton Place Pentwyn CARDIFF CF23 8HA

029 2061 0635 / 07967020771


Monday - Friday: 9am - 5pm

Saturday: By appointment

Sunday: Closed